Lockhart Leadership - Executive Support Services

¹ Lockhart delivers professional executive support services based on the philosophies of Creative-Management, Individual-Leadership and organizational self sufficiency through the transfer of lasting knowledge. To learn more about these proven approaches, please contact us. See links at Top of Page. Please note we will never give your contact information to anyone outside our company without your permission.

Seminars

Tools

Clients

Links

Downloads

: Business Review Engagement; Typically 2-4 days on site
Lockhart will provide the appropriate specialists to assess your current business models and organization against proven, best practices.
The review delivers a formal report of your current status and preliminary recommendations of where the greatest opportunities for ROI currently exist.
From the firm foundation of a Business Review Engagement we are well positioned to develop a plan for maximizing the identified opportunities. We would also propose where our talents might compliment your internal staff, to help you achieve success.
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Executive Support

Tailored, functional, long term relationships are the norm, once Lockhart has learned enough about your business to determine where we can add the most value.

Our goal is to provide senior management with exactly the right kinds of strategic advice, management know-how, hands-on organizational development and process expertise, as well as customer, supplier and employee communication tools to make you more effective in achieving your business goals.

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BS 15000 (ITIL) Service Management, Implementation Support & Guidance

Over 20 years of specialization in Services Management has made this our primary core competency

Application of our methods can reap large gains in the service and support side of your enterprise. Our expertise spans front end call-handling, telephone support, revisions and updates, through Knowledge database management to the on-site delivery and Account management requirements of a field organization. We also can provide specialists in asset management, customer surveys and back-to-base campaigns to reap additional sales from your installed base of customers.

By utilizing the latest standards for Information Technology Services Management (BS 15000/ ITIL) we ensure a comprehensive roadmap is developed to ensure an implementation which provides lasting value.

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Marketing, Communications and Sales

Partnering to bring you the levels of expertise you need to lead your industry.

Through several alliances providing sales, marketing and communications expertise Lockhart has been effectively applying its process management strengths in these areas. Specifically, we've found that the same process discipline necessary for high performing, production and services organizations can be utilized to leverage additional returns from your marketing and sales investments.

Communications tools designed and produced with ISO 9001 criteria can be implemented to address specific phases of the sales cycle and then monitored to ensure the impact you intended. A jointly developed Customer Lifecycle Model© , provides the basis for a business review and a framework for tuning your sales process. To find out more about this alliance and what it can do for your business, log a request for Information here:

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OH&S WorkPlace Assessment and Implementation Services (for Ontario)

Lockhart can help you prepare for your Province of Ontario, WorkWell audit and even integrate your OH&S requirements into your Quality Management System (QMS) for easy, on-going, operations and maintenance.

According to the Ontario Ministry of Labour's Occupational Health & Safety (OH&S) Act, all employees have the following rights in the workplace:
1. Right to Participate – the right to participate is exercised through employee participation with the Companies Joint Health and Safety Committee.
2. Right to Know – employees have the right to know about the hazards and chemicals in their workplace. The Workplace Hazardous Materials Management Information System (WHMIS) legislates that all chemicals have proper WHMIS labels, all Material Safety Data Sheets be available to the employee and that all employees receive WHMIS training.
3. Right to Refuse (Section 43 of OHSA).
4. Right to Stop Work (Section 45-48 of OSHA).

A worker may refuse to work or do particular work where he/she has reason to believe that:
a) Any equipment, machine, device or thing he or she is to use or operate is likely to endanger himself/herself or another person, or
b) The physical condition of the workplace is in contravention of the Act and is likely to endanger the employee or another worker.

Penalties associated with failure to comply with these mandatory requirements can easily cost many times more than the proper preperation. To find out about our WorkPlace Health & Safety Assessment Service contact Lockhart, by logging a request for Information here:

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Credit Collection & Accounts Receivables - Process Improvement

Let us help you avoid Bad Debt write-offs, starting with your current Credit Collections!

Lockhart has found that the ability to collect on past due accounts relies on a focused & sustained effort. We have been highly successful in helping our clients avoid the costly write-offs associated with bad debt. As an additional side benefit our quality management experience enables us to review you administrative processes and identify opportunities for corrective and preventative action which result in streamlined and effective cash flow.

To find out more about what this new service of Lockhart's can do for your business, log a request for Information here:

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: Canadian Awards for Excellence, Facilitation and Support

: ISO 9000 Assessment; Typically 2-3 days on site
Lockhart provides a Certified Auditor and Senior Management Consultant experienced with the challenges of running a business, to pragmatically assess your current management system against the ISO 9000 requirements.
Conducting this analysis early in the project saves time during your implementation by maintaining focus on "closing the gaps" between ISO 9000 and your current operations. In this way less productive work is avoided. Also the assessment (which includes a formal report of the findings), can help to assess the costs and the benefits of certification before any implementation activity has taken place.
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: Documentation Design; A solid plan can make a significant difference in documentation
Documentation, whether it's on line or hard copy is a significant requirement of a good quality system. Lockhart has extensive experience in helping companies achieve certification in a wide range of industries. This exposure to best practices, and currency with the latest tools combined with a thorough understanding of your requirements and objectives for quality, makes for a well thought out approach to documentation.
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QMS Implementation Support

Tailored support to compliment your internal resources at a level that meets your budget

Our implementation and documentation support services can save you time and money. Our specialized resources are experienced, efficient and effective at documenting your unique quality management system and ensuring that it reflects your current business practices. At the same time, we help to make it compliant with the standards. Because your employees are actively involved all along the way, once the quality system is documented, maintaining it is much easier. And our seminars and workshops are designed to transfer the knowledge to your internal operation for smooth, independent sailing, long after certification.

Visit our Seminar page for more information on training.

To find out more about any of our services, please log a request for Information here:
Contact Us Form

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Auditing & Improvement

Tailored support to compliment your internal resources, taking the planning load off of you!

Follow on services usually take the form of supplementing your internal audit team (or taking on the entire audit role for smaller firms) and helping you to realize the significant gains available from a well managed continuous improvement process. Our on-going seminars and workshops for internal skill building within your organization can reap huge rewards in terms of quality!

Visit our Seminar page.

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Small Business Solution

An affordable solution for ISO 9000 implementation in small business

Lockhart has developed a proven approach for (qualified) small businesses (typically less than 20 employees) that ensures certification usually in about 9 months. Utilizing the same certified auditors used in larger implementations and equipped with our significant business management experience, we assess your current operations against the ISO 9000 requirements and then plan and coordinate an appropriate quality system for a your small business.

Please contact us to find out if your organization will qualify: Contact Us Form

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quality-manager.com

Automated, on-line tools for helping administer your Quality Management System (QMS).

Over the past 10 years of helping organizations, implement, maintain and manage their quality systems while ensuring they remain compliant with the recently updated ISO 9000 standards, we have captured a set of what we call "specification clusters", which define and simplify the requirements to administer a QMS and make the quality manager more effective.

Our sister site, quality-manager.com now offers the tools solution to meet these demands as well as suggests supporting services to make your quality system trouble free and to maximize its continually improving benefit to your organization.

To find out more or arrange a free demo, please contact us: Contact Us Form

Or visit our sister site: quality-manager.com

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Innovation Seminar & Workshop

An abreviated version of our Innovate with CIB-SIM© Seminar, this 1 day work-shop for managers and/ or employees introduces innovation, to traditional quality roles, thereby accelerating organizational improvement.

This work-shop engages participants in applying current methods and techniques to activate the creative aspects of the brain. By applying these to the quality and management aspects of an organization, new breakthrough benefits can be realized from your on-going quality efforts.

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Data Quality Process

Developed in concert with one of Lockhart's Partner firms for a large international client, this process can be widely applied to data requirements for accuracy.

Data is a crucial and indispensable component of most modern organizations. This process is proven to identify and eliminate the source of inaccuracies which can increase costs significantly and prevent optimum customer relations.

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Strategic Planning (Hoshin) Workshop

The key deliverable is a Strategic Plan for your organization

Our expert facilitators will lead your Senior Management Team through a structured and effective exercise to document a Strategic Plan which considers short term issues while enabling long term visions for the company. The concepts and approaches for Hoshin planning are now included to help ensure a succesfully implemented plan that is flexible and will survive change over the long term.

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Operational Planning Workshop

Targeted at the 1st and 2nd levels of management; those responsible for tactical plans to achieve specific results

This operational workshop with a short planning horizon is especially designed to address current operational issues and opportunities that line managers are experiencing. A proven methodology is used to capture, group and prioritize prior to developing concrete action plans.

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Utilizing quality-manager.com, Workshop

Much more than a seminar, this workshop was constructed with our experience customizing and implementing quality-manager.com (q-m.com) tools to fit specific organizations.

Our on-line q-m.com tools simplify and enhance the administration of not only your quality management system, but can be equally applied to all areas of management within the company. This workshop engages the participation of the Management Team to identify and implement those typically wide reaching applications while at the same time provides an advanced course on the use of the tools!

To learn more about the quality-manager.com tools and associated services, please visit our sister site at:

quality-manager.com

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Problem Analysis Facilitation

A workshop specifically targeted at a current operational problem in the company

Like our Problem Solving Seminar this session applies a widely accepted method for effectively solving problems. Through facilitating with key people in the company and by using a proven methodical process to identify the specifics of an issue, the best course of action is clarified and planned.

To can find out more about our workshops, please log a request for Information here:
Contact Us Form

Also please visit our Seminar page.

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